Privacy Policy
Effective September 12, 2026
This Privacy Policy explains how Alcargo collects, uses, shares, and protects personal information when you use the Alcargo Driver app, Alcargo Delivery app, this marketing website, and related services in the Philippines.
Last updated September 12, 2026
1. Introduction
Alcargo ("we", "us", or "our") provides delivery platform services for customers, partner drivers, and fleet operators. We respect your privacy and handle personal information responsibly, in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
2. Scope of this policy
This policy applies to information collected through the Alcargo Driver mobile app, Alcargo Delivery mobile app, this website (including waitlist signups), our backend services, in-app support channels, and related operational tools. It does not cover third-party websites or services that we do not control.
3. Information we collect
We collect information you provide directly, information generated when you use our apps or website, and information from permitted device sensors and integrations.
Account details such as name, email address, mobile number, profile photo, and account status.
Waitlist and marketing signups such as your name, email address, and whether you opted in to launch updates.
Verification and compliance documents for partner drivers, including government IDs, licenses, vehicle registration, and authorization documents.
Booking and delivery activity such as pickup and drop-off details, timestamps, proof-of-delivery photos, chat messages, and service quality metrics.
Wallet and payout information such as balances, top-up submissions, transaction history, payout requests, and saved bank or e-wallet account details.
Location information when you use driver features or when needed for active deliveries and live tracking.
Device and technical data such as device model, operating system, app version, push notification tokens, IP address, and diagnostic logs.
4. How we use your information
We use personal information to operate, secure, and improve the Alcargo platform.
Create and manage accounts, authenticate sign-in, and provide requested services.
Process waitlist signups and send launch updates when you opt in.
Verify partner drivers, assign bookings, and support trip completion workflows.
Process wallet activity, top-ups, deductions, and payout requests.
Send service notifications, booking alerts, payout updates, and important account notices.
Detect fraud, abuse, policy violations, and unsafe activity.
Provide customer support and handle account deletion requests.
Comply with applicable laws, regulatory requests, and lawful orders.
5. Legal bases for processing
Depending on the activity, we process personal information based on contractual necessity, consent (including marketing opt-in), legitimate interests balanced against your privacy rights, or legal obligation.
6. How we share information
We do not sell your personal information. We share information with customers, senders, and recipients involved in active deliveries; authorized administrators and support staff; infrastructure, maps, authentication, notification, and payment service providers; and parties when required by law or to protect users and our rights.
7. Cookies and website analytics
This marketing website may use essential cookies needed to operate the site and, if enabled in the future, analytics tools to understand traffic and improve the launch experience. Where required, we will request consent before using non-essential cookies or analytics.
8. Data retention
We retain personal information for as long as needed to provide services, resolve disputes, meet legal requirements, and maintain audit records. Waitlist records are kept until launch communications are complete or you withdraw consent, unless a longer period is required by law.
9. Security
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure.
10. Your choices and rights
Subject to applicable law, you may request access, correction, deletion, or restriction of certain processing, and withdraw marketing consent. Contact us using the details below. We may verify your identity before responding.
11. Account deletion
You may request deletion of your account through the in-app account deletion flow or the account deletion information page on this website. If approved, we delete or anonymize personal information unless retention is required for legal compliance, unresolved balances, pending payouts, or dispute resolution.
12. Children
Alcargo services are intended for adults. We do not knowingly collect personal information from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date and, where appropriate, additional notice.
14. Contact us
If you have questions or requests regarding this Privacy Policy or your personal information, contact Alcargo support using the email shown on this website.
Support email
[email protected]